Question:
I need to prepare my department’s budget
for next year. How much of an increase should I plan on for your
services?
Answer:
I am never sure how to answer this
question. Rate increases can happen in two ways. One way is an across
the board increase, applying to all client accounts. This usually
happens in response to an increase in costs such as telephone
expenditures, information technology, and associated infrastructure.
Currently, we do not foresee any rate increase in the near future.
The other type of rate increase results
from an increase in the workload associated with your account. From
time to time, we compare the amount of work we do for you to your
current rate. If the number of calls or messages for your business
increases, so may costs. Remember, as your business grows, so do many
of your expenses, including professional services.
If we identify an ongoing pattern of use
on a specific account, then an adjustment may be necessary. If an
adjustment is necessary for your account, we will notify you and our
customer service staff will work with you to optimize your account to
help you stay within budget.
If you have any questions about your
account or budgeting for your account over the coming year, please feel
free to contact our customer service department.
Learn more about telephone
answering services and discover how the might be able to help you.