Question: I need to prepare my department’s budget for next year.  How much of an increase should I plan on for your services?

Answer: I am never sure how to answer this question.  Rate increases can happen in two ways.  One way is an across the board increase, applying to all client accounts.  This usually happens in response to an increase in costs such as telephone expenditures, information technology, and associated infrastructure.  Currently, we do not foresee any rate increase in the near future.

The other type of rate increase results from an increase in the workload associated with your account.  From time to time, we compare the amount of work we do for you to your current rate.  If the number of calls or messages for your business increases, so may costs.  Remember, as your business grows, so do many of your expenses, including professional services.

If we identify an ongoing pattern of use on a specific account, then an adjustment may be necessary.  If an adjustment is necessary for your account, we will notify you and our customer service staff will work with you to optimize your account to help you stay within budget.

If you have any questions about your account or budgeting for your account over the coming year, please feel free to contact our customer service department.

Learn more about telephone answering services and discover how the might be able to help you.