Question:
I
do a lot of business with your organization. Can you assign some of
your staff to handle just my account?
Answer:
Yes, this is an option. It is called dedicated agents. Most of our
clients use our service on a “shared” basis, that is, they effectively
share our staff, lines, and resources with other clients. This is both
efficient and cost-effective – for you and us.
In contrast,
dedicated agents only process calls for one client. The benefit is that
they are always focused on their assigned client. Dedicated agents can
become even more effective and proficient in serving their clients than
shared agents. However, dedicated agents are somewhat more costly than
shared agents due to downtime between calls.
Although some call
centers use only dedicated agents, we recommend a mixture of dedicated
agents (to handle the bulk of the work) and shared agents (to handle
overflow).
As a rule of thumb,
it makes sense to consider having a dedicated agent at about 20,000
minutes of usage a month.
The real advantage
of dedicated agents is that they can conduct transactions that are even
more detailed, intricate, and time-consuming.
Learn more about telephone
answering services and discover how the might be able to help you.