Question: I do a lot of business with your organization.  Can you assign some of your staff to handle just my account?

Answer: Yes, this is an option.  It is called dedicated agents.  Most of our clients use our service on a “shared” basis, that is, they effectively share our staff, lines, and resources with other clients.  This is both efficient and cost-effective – for you and us.

 In contrast, dedicated agents only process calls for one client.  The benefit is that they are always focused on their assigned client.  Dedicated agents can become even more effective and proficient in serving their clients than shared agents.  However, dedicated agents are somewhat more costly than shared agents due to downtime between calls.

 Although some call centers use only dedicated agents, we recommend a mixture of dedicated agents (to handle the bulk of the work) and shared agents (to handle overflow).

 As a rule of thumb, it makes sense to consider having a dedicated agent at about 20,000 minutes of usage a month. 

 The real advantage of dedicated agents is that they can conduct transactions that are even more detailed, intricate, and time-consuming.

Learn more about telephone answering services and discover how the might be able to help you.