Question:
I’m anxiously waiting for the economy to rebound. Until it does, I need
to reduce my expenses. Although I don’t want to temporarily cancel my
answering until things rebound, I feel like I have no other choice.
What alternatives should I consider?
Answer:
The out-of-pocket expense you pay for our service is only one part of
the equation. It is important to remember that opportunity costs, or
sales and customer contacts lost because a real person does not answer
each call, are an important consideration.
Often, the results
of one call are sufficient to cost-justify our service for a month or
more. We get reports from our clients every month. We know that new
customers, new patients, large sales, and customer retention is often
the result of the professional telephone service we provide.
Even so, if you are
set on saving money in the short-term, there are many steps we can take
to help you cut costs while still providing you with a vital
communications link. Although we will need to specifically look at your
account, analyzing it and reviewing your needs to determine the best
solution there are a few steps that will generally help lower your
monthly bill. Common steps include streamlining your instructions,
simplifying your on-call procedure, making sure we have up-to-date
information, considering a different means for you to receive your
messages or orders, and using automation for specific routine tasks.
We can also look
specifically at the functions that contribute the most to your bill and
target those items for optimization. Remember, if we can streamline the
work we do for you, we can most likely reduce your bill.
For more
information, please
call our customer service staff.
Learn more about telephone
answering services and discover how the might be able to help you.