Question: I miss the good old days when Mary answered my line during the day and Irene answered in the evenings.  Is there any chance of returning to that arrangement?

Answer: Many years ago, one employee would be primarily responsible for 80 to 100 clients (this was a technical limitation of the equipment).  This allowed answering service staff to be very focused and personal with their assigned group of clients, but it was highly inefficient.  It was common to have one person juggling six to eight calls, while their co-workers had none; this also resulted in some long hold times.

For the majority of our clients, it is more efficient to have all answering service staff available to process calls.  Thereby providing responsive service at the lowest possible cost.  This is  now the standard industry practice.

Some answering services will, however, assign clients specific staff to certain accounts. This is not as efficient and usually more expensive, sometimes, quite a bit more expensive.

 

Learn more about telephone answering services and discover how the might be able to help you.