Question: Why shouldn't I switch to voicemail or even an answering machine to save money. 

Answer: First, the projected savings of such a move are a false economy.  Studies have shown, and other client’s experience confirms, that callers are most likely to place an order or leave a message with a person. 

Callers who are forced to use voicemail are less satisfied and are less willing to leave information.  The situation gets even worse when an answering machine is used.  The number of messages left on an answering machine will generally be a small fraction of what an answering service would provide.

 Consider the message that you send to your callers.  Are you telling them, “Your call is important” only for force them to leave a critical communication in voicemail?  Or do you promote yourself as a progressive, leading edge enterprise, only to relegate after-hours calls to an answering machine?  Instead, send the message that their call is so important, that you provide a real person for them to talk to.  What greater statement could you send to your callers?

Learn more about telephone answering services and discover how the might be able to help you.