Question: What can be done to answer every one of my calls on the first ring?

 Answer: Answering services are a “shared service.”  This means that the staff that answers your calls, also assists other clients.  Sometimes one caller needs to wait while we handle another call. 

The only way to guarantee that everyone of your calls is answered immediately is to hire one person to handle only your account 24 hours a day, 7 days a week.  When you consider that there are 168 hours in a week, the cost would be several thousand dollars a month!  Even then, that would only guarantee answering one call at a time. 

The “shared service" provided by answering services offers an extremely cost-effective alternative to a high cost of dedicated staff 24x7, as it is nearly as responsive yet costs only a small fraction of the price!

 

Learn more about telephone answering services and discover how the might be able to help you.