Question: The cornerstone of your service is the personal touch provided by your staff.  With all of the recent technological developments in our society, I am concerned that you will begin using technology to replace your staff, who is critical to my business success.  Is this something that I need to worry about?

 Answer: Absolutely not!  We track these developments very closely, reading industry magazines, attending trade shows, working with our equipment vendors, and investing a great deal of time and energy personally reading and researching technological developments.  The reason we are so interested in this is not to replace our staff, but to supplement their work and help them to serve you better.

 As you so astutely observed, our staff is the cornerstone of our organization.  They will always be there to service you in the way in which you are accustomed.  As reasonable and appropriate technology becomes available, we will carefully add that to our infrastructure in order to assist our staff in serving you. 

 Once this technology is in place, we do make it available to our clients who wish to use it as an adjunct to the personal service provided by our staff.  Through all of this, you are in control of how and when we apply these features to your account.

 Feel free to contact us if you are interested in learning more.

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