Question: In the past, I’ve used voicemail to answer my calls after hours.  This worked well for routine messages, but was a disaster for urgent calls. 

Then I began using your service so that a “real” person could interact with my callers.  I couldn’t be happier; your staff does an excellent job with all my calls – both the urgent and routine ones.  But now I am at a point where I need to cut costs.  Can I get the best of both worlds – a real person, while containing costs?

Answer: There are many ways that we can provide cost-effective service from our professional staff by supplementing their work with technology.  Although voicemail can be effective in some circumstances, it is seriously lacking in other situations.  For those for which it is appropriate, we do provide voicemail service, similar to what you used in the past. 

Many of our clients have chosen options that combine aspects of voicemail with the professional service provided by our trained staff.  The combinations are too numerous to detail.  But, if you can envision a combination of “live” service and voicemail that is perfect for you, we can likely implement it. 

One common scenario is to use automation to answer your calls with our staff as backup.  For example, the automated system may give out common information, filter non-urgent calls and route basic calls to voicemail.

Another approach is to have professionals answer each call.  Our staff will answer all your calls, routing some to voicemail and personally handling others – according to your instructions.

Also, it is important to note that the way in which we opt to integrate voicemail into the service we provide can also be used to present a certain image to your callers, making you appear as a larger, more sophisticated organization or a smaller, more personal one.

The key point is that we can help you design a call processing strategy that balances all of your needs within the confines of your budget.  Please call us today to review your account.

Learn more about telephone answering services and discover how the might be able to help you.