Tom Morland, co-owner of Morland Funeral Home, has a reputation as a compassionate, caring man. His well-earned reputation made his business a natural choice for members of his local community during their most vulnerable times.

For years, Tom's wife Colette handled all of the call reception duties for their funeral home. After hours, Colette’s voice greeted grieving families. Like Tom, she had a gift for listening empathetically and lending comfort to members of the community during their time of need.

After ten years of marriage, Tom and Colette were blessed with their first child. Colette elected to spend more time with their new daughter. They turned to a low-cost answering service to take over Colette's after-hours duties. To their surprise, their business began to drop slightly, for the first time in years. Within weeks, Tom heard from members of his church that there were rumors about his "new receptionist." She was cold, uncaring, and inflexible.

Tom called the answering service late one night, posing as a grieving family member, to see for himself what they were talking about. He found that the agent was uncomfortable handling his routine requests and unable to accommodate his needs. After the call, Tom and Colette spent several days considering their options.

Fortunately, they heard about another telephone answering service, one staffed with trained and professional staff who were compassionate and able to help distressed individuals to get through the difficult circumstances surrounding the death of a loved-one. Their careful employee selection, coupled with strong training, and supported with the latest technology made it possible to effectively contact Tom in the shortest possible time.

After switching to the new answering service, business at Morland returned to normal, especially during weekends. At church, instead of hearing quiet murmurs of dissatisfaction among fellow church members, Tom was again receiving quiet thanks for his services from families.

"The worst part of the whole experience," said Tom, "was hearing that people I've known for years, who trusted me implicitly, were reluctant to call. To many people, choosing a career as a funeral director seems a little strange, but I am so gratified to be able to help people when they are hurting that I've never regretted it. The idea that I wasn't doing it, or that my business wasn't doing it, was devastating. Checking on our old service and switching to a new one was the best thing we could have done."

Learn more about telephone answering services and discover how the might be able to help you.