Dennis Harris, owner of ACSI Business Machines was facing a problem. His copier, printer, and fax machine business had a high number of calls at certain times of the day and during particular times of the year. Dennis knew he was losing customers who couldn't get through to his business due to busy signals or endless ringing.

Additionally, Dennis knew that many of his customers were hard-working entrepreneurs who often worked late, sometimes needing a service technician after regular business hours. Therefore, he knew that he also needed an after-hours dispatcher who quickly dispatch service technicians to his customers in order to ensure that his business maintained the high level of service it had become known for.

A careful businessman, Dennis also knew that his growing business was not ready for a full-time staff of receptionists and dispatchers. He began to analyze his options, and discovered the value of a telephone answering service. To his surprise, they offered much more than trained and friendly staff to field his high volume calls 24 hours-a-day, 7 days-a-week.  Dennis also discovered that they offered customized announcements to greet his callers, voicemail for routine calls, message faxing service, text messaging, dispatching, order-taking, and even customer support services.

After a careful search, Dennis chose to outsource his dispatching, telephone answering, and voice mail services to a modern telephone answering service. He found that they offered the selection of services he needed, at a price his growing business could afford.

Today, two years later, Dennis has an even faster growing business servicing more than 5,000 pieces of office automation equipment in across two states. He still used his trusted answering service, but now enjoys the added service of having his messages emailed directly to him!

According to Dennis, "Our telephone answering service provider has been an important part of our business. We are able to have our customers talk to real people any time of day or night. It makes us sound like one of the big guys, even though we are a relatively young company. This has really helped us contain costs, and we're not worrying about dropped calls and lost customers. I would recommend this service to anyone!"

Learn more about telephone answering services and discover how the might be able to help you.