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Dennis Harris, owner of ACSI Business Machines was facing a problem. His
copier, printer, and fax machine business had a high number of calls at
certain times of the day and during particular times of the year. Dennis
knew he was losing customers who couldn't get through to his business
due to busy signals or endless ringing.
Additionally, Dennis knew that many of his customers were hard-working
entrepreneurs who often worked late, sometimes needing a service
technician after regular business hours. Therefore, he knew that he
also needed an after-hours dispatcher who quickly dispatch
service technicians to his customers in order to ensure that his
business maintained the high level of service it had become known for.
A careful businessman, Dennis also knew that his growing business was
not ready for a full-time staff of receptionists and dispatchers.
He began to analyze his options, and discovered the value of
a telephone answering service. To his surprise, they offered much more than
trained and friendly staff to field his high
volume calls 24 hours-a-day, 7 days-a-week.
Dennis also discovered that they offered customized announcements to
greet his callers, voicemail for routine calls, message faxing service,
text messaging, dispatching, order-taking, and even
customer support services.
After a careful search, Dennis chose to outsource his dispatching,
telephone answering, and voice mail services to a modern telephone
answering service. He found that they offered the selection of services he
needed, at a price his growing business could afford.
Today, two years
later, Dennis has an even faster growing business servicing more than
5,000 pieces of office automation equipment
across two states. He still uses his trusted answering service, but now enjoys the added service of having his
messages emailed directly to him!
According to Dennis, "Our telephone answering service provider has been
an important part of our business. We are able to have our customers
talk to real people any time of day or night. It makes us sound like one
of the big guys, even though we are a relatively young company. This has
really helped us contain costs, and we're no longer worrying about dropped
calls and lost customers. I would recommend this service to anyone!"
Learn more about telephone
answering services and discover how they might be able to help you.
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