No Client is Too Small

Music teacher Kay Charlebois spends her summers providing private music lessons to elementary through high school students. She began offering private instruction to just a handful of her public school students who wanted to continue to work with her over the summer. Kay realized that tutoring could provide her an excellent opportunity to supplement her public school teacher's salary while continuing to do something she loved.

The next summer, Kay printed flyers on her home computer advertising her services.  She hung them on community bulletin boards around town, and passed them out after her church choir practices. She even had them included as bag-stuffers in a local instrument repair shop. She doubled the number of regular students she had that summer, but she knew she could do better. By that fall, Kay had a number of regular students who wished to continue their sessions one evening per week.

By the end of the following school year, Kay received several calls from former students who wanted to begin their summer sessions again. Kay knew she could almost teach full-time during the summers, if only she could fill her schedule. A friend suggested that she engage a telephone answering service to help her.

"An answering service," Kay recalls, "seemed so far-fetched. I mean, I just teach music lessons out of my house. I didn't really see a need for it." Fortunately, Kay's friend, an office manager, convinced her to give it a try. "I had no idea how many people I was missing," Kay said.

"When I would leave the house to run errands, or meet a friend for lunch, I was missing calls I didn't know about. I just assumed that people would leave a message if they called. But they didn't. To me, it was just music lessons from my home, but I found out was that they expected somebody to answer the phone during "business hours." They expected that first call to be business-like. They came to appreciate the hominess of it later. I never really considered that aspect of it when I got started."

That third summer, Kay was able to fill her entire schedule - thanks to the answering service. She earned about a third of her total year's salary during her summer ‘vacation’ from her home.

"I would never have believed that something that seemed so 'professional' to me could have made such a difference. I've got so much business now that I've had to limit my students to elementary-aged kids only. I've enjoyed all my students, but the young kids have such an enthusiasm when things start to click. I just wish I'd tried that answering service sooner. If it wasn't for my friend's advice, I don't know if my lessons would have taken off like they have."

Learn more about telephone answering services and discover how they might be able to help you.


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