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Tom Morland, co-owner of Morland
Funeral Home, has a reputation as a compassionate, caring man, which
makes his business
a natural choice for members of his local community during their most
vulnerable times.
For years, Tom's wife Colette handled all of the call reception duties
for their funeral home. After hours, Colette’s voice greeted grieving
families. Like Tom, she had a gift for listening empathetically and
lending comfort to members of the community during their time of need.
After ten years of marriage, Tom and Colette were blessed with their
first child. Colette wanted to spend more time with their new daughter.
They turned to a low-cost answering service to take over Colette's
after-hours duties.
To their surprise, their business began to drop slightly, for the first
time in years. Within weeks, Tom heard from members of his church that
there were rumors about his "new receptionist." She was cold, uncaring,
and inflexible.
Tom called the answering service late one night, posing as a grieving family
member, to see for himself what they were talking about. He found that
the agent was uncomfortable handling his routine requests and unable to
accommodate his needs. After the call, Tom and Colette spent several
days considering their options.
Fortunately, they heard about another telephone answering service, one
staffed with a trained and professional staff who were compassionate and able to help distressed individuals
with difficult circumstances surrounding the death of a
loved-one. Their careful employee selection, coupled with strong training,
and supported with the latest technology made it possible to effectively contact
Tom quickly and efficiently.
After switching to the new answering service, business at Morland returned to normal. At church, instead of hearing quiet murmurs
of dissatisfaction among fellow church members, Tom was again
receiving quiet thanks for his services from families.
"The worst part of the whole experience," said Tom, "was hearing that
people I've known for years, who trusted me implicitly, were reluctant
to call. To many people, choosing a career as a funeral director seems a
little strange, but I find such fulfillment in being able to help people when
they are hurting that I've never regretted it. The thought that I or my
business wasn't
doing a good job was devastating. Checking
in on the first answering service and switching to a new one was
the best thing we could have done."
Learn more about telephone
answering services and discover how they might be able to help you.
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